Returns & Exchanges
At Epic Cycles, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all bikes and accessories in their original condition. Whether it's a sizing issue or a change of heart, our team is here to ensure your gear transition is as smooth as your favorite trail.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and any protective padding is included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping markers.
Drop Off and Track
Deliver your package to any authorized carrier location; once we receive and inspect your items, we will process your refund or ship your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing